FAQ

Technical Support

System Requirement

HK Shares & Warrants

HK Shares & Warrants

What is the optimal system requirement to view this website?

Hardware requirements
CPU  : Pentium 4 or above
Memory  : 1G MB or above
Free hard disk space  : 40 MB or above
Modem : broadband connection preferable
Display resolution: Optimised for 1024 x 768 pixels

Web browsers requirements
For better and faster browsing experience, we recommend using latest version of the following mainstream browsers.

Last Update: 2016-07-08

Hardware & Software Requirements

In order to enjoy the full functionality of SHK Online Trading Page, we recommend the following optimal hardware and software specifications:

  1. PC
    • CPU Pentium III 1.4Ghz or above
    • 512MB memory or above
    • 40MB free hard disk space
    • Windows Operating System (Windows NT 4.0, Windows 2000, Windows XP, Windows Vista)

  2. Internet Connection
    • Minimum 3Mbps bandwidth broadband connection

  3. Internet Browser
    • Internet Explorer (IE) 6.0 SP1 or above
    • Firefox 2.0 or above

  4. Desktop Area
    • Resolutions : 1024 x 768 pixels (optimal)

  5. Security
    • 128-bit encryption level

  6. Chinese Viewing
    • We highly recommend users to use Chinese Windows for viewing Chinese.
    • If you are using English version Windows Operating System, you need to download the Chinese Font Pack from Microsoft.

  7. PDF format
  8. Java Virtual Machine (JVM)
    • Please click here to download the Sun Java Virtual Machine, you can access to HK Shares streaming real-time quotes, eFutures trading platform and e-Stock Options platform at the same time.
      .(Click on the 'Download' on the right of 'Java SE Runtime Environment (JRE)' - JRE 6 Update 14)
    • Otherwise, please click here (5.06M) to download the Microsoft Java Virtual Machine, you can also access to eFutures trading platform and e-Stock Options platform.

Last Update: 2016-07-08

Why are the Streaming Real-time Stock Quotes Services data not displaying properly?

First, your Internet Explorer browser must be installed Sun Java Virtual Machine, otherwise, the streaming real-time quotes cannot be displayed. Click on My PC Settings to check your JVM status.Please click here to download the Sun Java Virtual Machine.
(Click on the 'Download' on the right of 'Java SE Runtime Environment (JRE)' - JRE 6 Update 14)

Second, please check if your PC is behind firewall.

Last Update: 2017-02-17

How do I enable Sun Java Virtual Machine?

Please change your 'Security Settings' before activating Microsoft VM. Fordetails, please read How to change the browser 'Security Settings?'. Please click here to download the Sun Java Virtual Machine.

Internet Explorer

  • In the 'Tools' menu, select 'Internet Options'; and
  • Select 'Advance' tab, then un-check the 'Activate Java JIT Editor underMicrosoft VM section; and
  • Check the option under Java (Sun) section.

Firefox

  • Go to Tools at the tool menu;
  • Click Options and select the Advanced section; and
  • Click the Content tab and make sure Enable Java is activated.

Netscape Navigator

  • In the 'Edit' menu, select 'Preferences';
  • Select 'Advanced' on the left-hand side; and
  • Check the 'Enable Java' option.

Last Update: 2016-07-08

What is the optimal internet connection to use for the trading platform?

We highly recommend our customers use a broadband connection to enjoy a more reliable and faster connection.

Last Update: 2016-07-08

Why does the trading platform not display after I login?

It is most likely that you have installed a toolbar/software, which has the'Pop-up Blocker' function, meaning that the trading platform cannot be opened.Please check if you have installed such toolbar/software, e.g. Google Toolbar,Yahoo Companion Toolbar, or Windows XP Service Pack 2 (SP2).

To ensure the normal functioning of our trading platform, we recommend thebelow action:
Windows XP Service Pack 2 (SP2)

  • If you have installed the Windows XP Service Pack 2 (SP2), please readHowto turn off the Pop-up Blocker in Windows XP Service Pack 2 (SP2)Internet Explorer? to disable the 'Pop-up Blocker' function.

Firefox

  • Click on the 'Options' button in the message bar, and select 'Allowpop-up windows from this website'. Then open the trading platform again,or
  • Go to 'Tools' > 'Options' > 'Content' > 'Block pop-up windows',and click 'Exceptions', and enter the address of our website and click'Allow'.

Google toolbar

  • Click on the 'Blocked' button in the Google toolbar, and always allowpopups from our website , or
  • Uninstall the Google toolbar (you need to close all your browsers andlogin our website again after uninstallation).

Yahoo! Companion toolbar

  • Click on the 'Pop-Up Blocker' button in the Yahoo toolbar, then uncheck'Enable Pop-Up Blocker' to disable the 'Pop-up blocker'
  • Always allow pop-ups from our website, or
  • Uninstall the Yahoo! Companion toolbar (you need to close all yourbrowsers and login to our website again after uninstallation).

    For other toolbars/software, you may try out the corresponding settings.

Last Update: 2016-07-08

How do I turn off the Pop-up Blocker in Windows XP Service Pack 2 (SP2) Internet Explorer?

  1. Open Internet Explorer
  2. On the 'Tools' menu, point to 'Pop-up Blocker', and then click 'Turn Off Pop-up Blocker'.

Last Update: 2016-07-08

How can I check the system configuration of my computer?

You can check your system configuration with My PC Settings in this website.

Last Update: 2016-07-08

I cannot read Chinese on my PC. What should I do?

We highly recommend customers to use Chinese Windows for viewing Chinese.

Windows 95 / 98 / ME
You can download and install the Chinese Font Pack from Microsoft and one of the following third-party Chinese plug-in systems to read Chinese. They support Windows 95 / 98 / ME / NT / 2000.
RichWIn
NJStar
UnionWay

Windows 2000 / XP
Chinese support is built in to Windows 2000 / XP, please enable with the following procedure:

Enable East Asian Language Support

  • In the 'Start' menu, select 'Settings' and 'Control Panel';
  • Double-click 'Regional and Language Options';
  • Click 'Language' tab;
  • Under 'Supplemental Language Support' section, check 'Install files for East Asian Languages' options and 'Apply' if it is not checked; and
  • You may need your Windows installation CD. After the installation, you are able to use Chinese, Japanese and Korean.

Enable Chinese typing

  • Click 'Details' under the 'Language' tab;
  • In the 'Setting' tab, click 'Add'; and
  • Select the appropriate Chinese input method in the 'Input Language' list.

Last Update: 2016-07-08

I can access your site from my home computer but not from my office. What should I do?

You can try to download the Sun Java Virtual Machine. Please click here to download and run the software.
(Click on the 'Download' on the right of 'Java SE Runtime Environment (JRE)' - JRE 6 Update 14)

After access to e-Futures Trading Platform, the below message may pop-up.


After press 'OK'


Enter your company IP address and Port, and then press 'Connect'.

How to get your company IP address and port:
At the top of Internet Explorer browser: Tools -> Internet Options -> Connections -> LAN settings -> Proxy Server, you will see the Address and Port.



If your computer problem cannot be solved by the above settings, your office computer network is behind a firewall, which prevents certain sites to be accessed. Therefore, you need to ask your IT department to add our website to your company's list of accessible websites.

Last Update: 2016-07-08

How can I print out the screen for my records?

If you are using IE, you can choose 'File' then 'Print', and then select the frame (usually the lower in our case) you want to print.

If you are using Firefox, you can choose 'File' then 'Print', and then select the frame you want to print.

If you are using Netscape, you can click on the frame you want to print, then choose 'File' then 'Print Frame'.

Last Update: 2016-07-08

Do I have to install special software to read the eStatement and Research Reports?

The daily eStatement and Research Reports are in PDF format.
To view them, you have to install Adobe Reader (version 4.0 or above). Please go to the Adobe website to download.

Last Update: 2016-07-08

Stock Options

Hardware & Software Requirements

In order to enjoy the full functionality of Stock Options Trader Pro, we recommend the following optimal hardware and software specifications:

'Stock Options Trader Pro' system requirements:

  1. PC
    • CPU Pentium III 800Mhz or above
    • 256MB memory or above
    • 100MB free hard disk space
    • Windows Operating System (Win 98/ME/NT/2000/XP/vista/7 (32 bit/64 bit))

  2. Internet Connection
    • Minimum 128kbps bandwidth broadband connection

  3. Desktop Area
    • Resolutions : 1024 x 768 pixels

  4. Monitor
    • 19 inches or greater

  5. Firewall/Proxy Settings(if applicable):
    • Open outgoing TCP ports 8080 to 8089

Last Update: 2016-07-08

What should I do if “Stock Options Trader Pro” on my desktop is displaying garbage characters?

  1. Go to 'Start' -> 'Control Panel'; Choose 'Regional and Language Options'.

  2. In 'Regional and Language Options', choose 'Advanced' tab.

  3. Select the Language for non-Unicode program. If you wan to read Traditional Chinese, please choose 'Chinese (Taiwan)'. If you want to read Simplified Chinese, please choose 'Chinese (PRC)'.

  4. Click 'Apply' button, the system will require you to restart the Windows.

  5. After the Windows is restarted, you can see the correct language coding.

Last Update: 2016-07-08

Futures

What are the recommended Futures Trader Pro hardware and software requirements?

Futures Trader Pro system requirements:

COMPUTERRECOMMENDED
CPU:Pentium III 800MHz or above
Memory (RAM):256MB or greater
Free Hard Drive Space:100MB
Operating System:Win 98/ME/NT/2000/XP/vista/7/8 (32 bit/64 bit) [Do not support Win RT]
Resolution:1024x768
Monitor:19 inches or greater
Internet Access:2MB or above
Firewall/Proxy Settings(if applicable):Open outgoing TCP ports 8080 to 8089

Last Update: 2016-07-08

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