FAQ

Technical Support

Security

How can I enhance my Internet security level?

Keep your login ID and passwords safe
Never disclose your login ID and passwords to anyone, and do not record them anywhere. We highly recommend that you change your passwords regularly and use different passwords for other services, e.g. email and online banking.

Open email and attachments with caution
Be aware when opening unexpected emails with attachments, and never click on a hyperlink in a suspicious email. If you really need to open the attachements, always scan with it Internet security software.

Install anti-virus, firewall and anti-spy programmes
Install Internet security software with anti-virus, anti-spyware and personal firewall features to perform real-time detection of new viruses, spyware and intrusions on your computer. Enable the auto-update feature to obtain the latest virus and spyware definition files. You are also advised to regularly scan your system.

Keep your system patches updated
Make sure you are using supported versions of OS. Enable the auto-update feature to obtain and apply security patches regularly from trusted sources.

Maintain safe practices when you login / logout
Do not access your account with a public computer (e.g. in a cyber cafe). Before logging in to our website, close all browser windows to protect your personal information from unauthorised access from another website. You should always logout from your account after using it.

Cyber Security Awareness
Protecting you against potential fraud is important to Sun Hung Kai Financial. To help you better understand various precautionary measures against cyber crimes, we will publish key online security tips to keep you informed on a regular basis.
To learn more

Last Update: 2016-07-08

How do I change the 'Security Settings' in Internet Explorer?

  • In the 'Tools' menu, select 'Internet Options';
  • Select the 'Security' tab, then click the 'Internet' icon and click on 'Custom Level';
  • Scroll to find the 'Microsoft VM' section;
  • Click 'High safety' under 'Java Permission'; and
  • Change the Reset custom settings to Medium.

Last Update: 2016-07-08

Do you have any suggestions on how to avoid unauthorised access to my trading account?

  • DO change your login passwords (both login and trading passwords) periodically;
  • DO adopt a password that is easy to remember but difficult for anyone else to guess;
  • DO logout properly from your trading account after you have completed trading online;
  • DO NOT disclose your password to anyone or allow anyone else to use your password;
  • DO NOT leave your online trading page unattended, other people may easily obtain your account information from the computer screen; and
  • DO NOT use birth dates, telephone numbers, I.D. card numbers or similar numbers as your password.

Last Update: 2016-07-08

How can I be sure my account and personal data are securely sent through SHKF's trading account with “Futures Trader Pro”?

We understand the importance of online security. The following security measures have been employed to ensure a high level of security is in place to protect your data:

Firewall
It is a system designed to protect the resources of a private network from users from other networks. It is used to prevent unauthorised Internet users from accessing your information within our private networks connected to the Internet;

128-bit Secure Socket Layer (SSL) encryption
We use the latest 128-bit encryption technology to ensure that all data sent to and from our site is encrypted to protect your personal and financial information;

Password authentication
Your login ID and password must be entered to authenticate your identity every time you login to our website. A separate trading password is also required to place trading orders;

System idling session
If the trading engine left idle for more than 60 minutes, the system will require you to re-login to prevent any unauthorised usage of your account.

Last Update: 2016-07-08

What is 256-bit Secure Socket Layer (SSL) encryption?

Our trading platforms use 256-bit SSL encryption, which is the standard Internet security encryption used for most banking and government applications worldwide. The data transmitted via our trading platforms is protected by this technology to ensure data security. To check this, simply look at the padlock symbol in the bottom right hand corner of the Internet browser, which means the page is encrypted and transmitted securely.

Last Update: 2016-07-08

How can I enable 256-bit SSL encryption?

Internet Explorer

  • Go to Tools in the tool menu;
  • Click Internet Options and the Advanced tab; and
  • Scroll down to the Security section and make sure SSL 2.0, SSL 3.0, TLS 1.0 and PCT, 1.0 are activated.

Firefox

  • Go to Tools in the tool menu;
  • Click Options and select the Advanced section; and
  • Click the Encryption tab and make sure SSL 3.0 and TLS 1.0 are activated.

Netscape Navigator

  • Go to Tools in the tool menu;
  • Click Options and select the Advanced section; and
  • Click the Encryption tab and make sure SSL 3.0 and TLS 1.0 are activated.

Last Update: 2016-07-08

What are the official email domains and email addresses of your company?

Our official email domains are:
shkf.com
shkfg.com
shkdirect.com
shkprivate.com
info.shkco.com
info.shkf.com
info.shkfg.com
info.shkdirect.com
info.shkforex.com
info.shkprivate.com
clubprive.com.hk
The followings are our official email addresses:
cs@shkf.com
enquiry@shkfg.com
enquiry@shkdirect.com
enquiry@shkprivate.com
news@info.shkco.com
notices@info.shkco.com
news@info.shkf.com
notices@info.shkf.com
news@info.shkfg.com
notices@info.shkfg.com
news@info.shkdirect.com
notices@info.shkdirect.com
news@info.shkforex.com
notices@info.shkforex.com
news@info.shkprivate.com
notices@info.shkprivate.com
enquiry@clubprive.com.hk

Last Update: 2016-07-08

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