FAQ

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Login ID & Password

HK Shares & Warrants

HK Shares & Warrants

What should I do if I have forgotten my login password for this webstie?

  1. If you have forgotten your login password for this website, please click on the 'Forget Password' button at the login area.
  2. By inputting the 'Account Number' and 'Login ID', we will generate and send a PIN to you via email.
  3. Then input the PIN and set up your new password according to the Password Requirement.

Last Update: 2016-07-08

What should I do if I have forgotten my trading password for the HK shares trading platform?

If you have forgotten your HK shares trading password, please follow the below procedure to reset your trading password:

  1. Go to the trading platform select 'Account Management' and 'Forgot Trading Password'.
  2. Click on the 'Generate PIN' button, and we will send you a PIN via email.
  3. By inputting the PIN received, you can set up a new trading password.

Last Update: 2016-07-08

Can I still place an order if I have forgotten my trading password for the HK shares trading platform?

Yes, you still can call our HK Shares Dealing Hotline at (852) 2822 5002 to place order through our dealers. They will verify your identity (including account number and Hong Kong ID card number) before placing orders for you.

Last Update: 2016-07-08

How do I change my login password to this website?

To change your login password to this website, please follow the below procedure:

  1. After login, click on 'Change Password' at the top right hand corner of the websites main screen.
  2. Please set up your new password according the Password Requirement.

Please note that your account will be frozen if an incorrect login password is entered more than five times, and you will need to call our Customer Service Hotline at (852) 2822 5001 to reset the login password.

Last Update: 2016-07-08

How can I change my trading password for the HK shares trading platform?

To change your trading password for the HK shares trading platform, please follow the below procedure:

  1. Go to HK shares trading platform;
  2. Click on 'Change Trading Password' under 'Account Mangement';
  3. Enter your current password and set up a new password according to the Password Requirements.

Please note that no trade related requests will be allowed if an incorrect trading password is entered more than three times. You will need to contact our Customer Service Hotline at (852) 2822 5001 to reset the trading password.

Last Update: 2016-07-08

What are the requirements when setting my login ID to this website?

You can login to this website, and access our trading platforms with one login ID and password. Please follow the below login ID requirements when setting your login ID:

  • Login ID must have at least 6 but not more than 12 characters;
  • Login ID must be combination of letters and numerals;
  • First character of the login ID must be a letter;
  • Login ID is case-sensitive.

Last Update: 2016-07-08

What are the requirements when setting my login password to this website?

You can login to this website, and access our trading platforms with one login ID and password. Please follow the below login password requirements when setting your login password:

  • Login password must have at least 8 but not more than 20 characters;
  • Login password must be a combination of letters and numerals;
  • Login password must not be the same as the 5 preceding passwords.
  • Login password must not consist of your login ID. For example, if your login ID is 'mylogin', then you cannot use 'mylogin123' as your password.
  • Login password must not be the same as your Trading password.
  • Login password allow to have symbols including !@ $% .^*(){}[]and#
  • Login password is case-sensitive.
  • For security reasons, you are required to change your passwords regularly.

Last Update: 2017-03-09

Futures

Can I still place an order if I have forgotten my Futures Trader Pro password?

Yes. While we reset and issue your new password, you can call our Dealing Hotline at (852) 2822 5006 to place order through our dealers. They will verify your identity (including your account number and Hong Kong ID card number) before placing orders for you. 

Last Update: 2016-07-08

What should I take note of when I change my Futures Trader Pro password?

  • User ID and password can be the same;
  • Password must be alphanumeric or numeric; 
  • Password must not contain any spaces; 
  • Password must not contain any special keys such as @, # and $;
  • Password must have at least 8 but not more than 16 characters;
  • Password is non case-sensitive; 
  • For security reasons, you are required to change your password regularly.

Last Update: 2016-07-08

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