eMO! is a software application which enables Everbright Sun Hung Kai ("EBSHK") clients to trade Hong Kong securities and warrants using their mobile devices (Please also refer to the question "Which kind of mobile devices can support this application?"). Clients can trade anywhere, anytime with the service via 3G and WiFi networks

Last Update: 2018-04-17

eMO! can be downloaded from major mobile app stores including the Apple App Store, Google Play. Simply search for “eMO!” to download and install it on your mobile device.

You can also download eMO! at:
www.ebshk.com/emo/download

Last Update: 2019-06-28

Yes, both clients and non-clients of EBSHK can use eMO!. But HK shares trading and its related functions are only available for EBSHK clients.

Last Update: 2018-04-17

The only requirement for you to access your trading account on eMO! is to complete the account activation process which can be done on the trading portals of EBSHK (i.e. either www.ebshkfg.com or www.ebshkdirect.com). Once the process is completed, you can have immediate access to your trading account via EBSHK’s trading portals or eMO!

Last Update: 2018-04-17

It is possible that online service is not yet available to your account. Please call our Customer Service Hotline on +852 2822 5001 for assistance

Last Update: 2018-04-17

You don’t need to register with eMO! no matter you are an existing EBSHK client or not. You only need to activate the online service before you can have full access to eMO! services if you are our existing client. If you are not our existing client, you can still use various investment tools of eMO!.

Last Update: 2018-04-17

You don’t need a new login ID and password for eMO! You can simply use your existing login ID and password

Last Update: 2018-04-17

NO fee is required for downloading or using this application. eMO! is a free service from EBSHK for both clients and non-clients

Last Update: 2018-04-17

iOS versions: OS 10 to 11.x
Android versions : 2.3 to 8.0
Note: System incompatibility with eMO! may occur due to the different user interface and proprietary system design of various mobile devices, or if third party applications are installed. eMO! may not function properly on devices without security controls (known as jailbroken or rooted). The following is our supported handset list:

iPhone 5/5S, iPhone 6/6 plus, iPhone 6S/6S Plus, iPhone SE, iPhone 7/7 Plus, iPhone 8/8 Plus, iPhone X
iPad (4th generation), iPad Air, iPad Air 2, iPad (2017), iPad Mini 2, iPad Mini 3, iPad Mini 4, iPad Pro
iPod touch (6th generation)

Last Update: 2018-04-17

This will depend on your geographical location and the coverage of your telecommunication services provider

Last Update: 2018-04-17

eMO! supports the trading of Hong Kong shares and warrants right now

Last Update: 2018-04-17

With eMO!, you can amend or cancel an order if the order has not yet been completed. However, as any trading system has its inherent constraints, there is no guarantee that you can do so.

Last Update: 2018-04-17

Same as the web trading, eMO! supports Limit order, Enhanced Limit order, Special Limit order and At Auction Limit order.

Last Update: 2018-04-17

The Trading Password is a password that you need to enter when you confirm an order or instruction. For better online protection, we recommend using different passwords for trading and logging in.

Last Update: 2018-04-17

Within a login session, you must input the trading password at least once. If you choose the "Bypass trading password for current session" option, you do not need to input the trading password again within a login session. If the login session has expired or the application has started from the background, then you will need to input the trading password again as the "Bypass" option has been turned off.

Last Update: 2018-04-17

Yes, the trading hours of eMO! are same as the market

Last Update: 2018-04-17

Yes, you can view the following orders in your account via eMO!: any open orders, orders that have expired or were canceled during the day, and historical information for the period of the last trading day up to its past 30 days

Last Update: 2018-04-17

Yes, it does.

Last Update: 2018-04-17

After logging in, you will be able to access your relevant account summary, portfolio holding, trade history, price alert and action form, etc.

Last Update: 2018-04-17

To safeguard your trading account, your account will be suspended (locked) after 5 consecutive login failures. Please call our Customer Service Hotline on +852 2822 5001 for password reset or other assistance.

Last Update: 2018-04-17

You can contact our Customer Service Hotline at +852 2822 5001 to unlock your account

Last Update: 2018-04-17

No. Once your account is being locked in eMO!, you cannot login your account via the online trading platform

Last Update: 2018-04-17

eMO! has a built-in security mechanism which will automatically log out of your account if it is being left idle for 15 minutes or more. Simply login again to resume using the application

Last Update: 2018-04-17

No, eMO! can be accessed via the network of any telecommunication service provider or anywhere with WiFi access. Please refer to the fees and charges schedule of your telecommunication service provider for mobile data usage

Last Update: 2018-04-17

When you have logged into eMO!, you can switch to another application or web page. The eMO! service will not be suspended until you manually log it off or it is left idle for 15 minutes or more

Last Update: 2018-04-17

Yes, you can use eMO! 24 hours a day, except during EBSHK's regular maintenance period

Last Update: 2018-04-17

Current EBSHK clients can enjoy the same snapshot real-time quotes according to the existing subscription plan and the quota of quotes is shared between web portal and eMO!. For non-EBSHK clients, delayed quotes are available for free. To enjoy the full service of eMO!, please contact us to open an account

Last Update: 2018-04-17

No, streaming real-time quote service is not available at eMO!. However, if you have subscribed for the streaming real-time quote service for your online account, you will be able to enjoy unlimited use of snapshot real-time quotes via eMO!

Last Update: 2018-04-17

Steps to activate the trading password disabling function: 1. Using the Two-factor authentication method to login to your account. Select “Disable Trading Password” at the account management menu. 2. Click the box and confirm. 3. The message “Trading Password is disabled” will pop up and you will be logged out of the system. An email and SMS will be sent to you about the change. The change will be effective when you login the next time.

Last Update: 2020-10-05