FAQ

Trading

Trade Confirmation

HK Shares & Warrants

HK Shares & Warrants

How will I be notified of the execution of my HK shares instructions?

Once your order is executed, the order status will be updated in the Trade Status window in the trade platform. You will also receive a confirmation by mail after your trade is executed.

Note: All of your trading and portfolio will be automatically updated on real time basis.

Last Update: 2016-07-08

What kind of confirmation and statements will I receive?

  • After trade execution, you will receive a daily eStatement by email for free at your designated email address on the following day summarizing your daily trading activities. You will also receive your Monthly eStatement by email.
  • Alternatively, you can check the past 30 days' eStatement and monthly eStatement in the trade platform after login.
  • Daily and monthly eStatement will be sent to you in a PDF format. You are recommended to save them for future reference. To view these statements, you must install the Adobe Acrobat Reader (version 4.0 or above).

Last Update: 2016-07-08

HK Shares IPO

How can I check my allotment if my IPO application goes through?

You can also obtain such information by viewing your trading account on or after the allotment date.

Last Update: 2016-07-08

Shall I receive confirmation for an IPO application?

Yes. Confirmation will be sent to your designated email address on the allotment date.

Last Update: 2016-07-08

Stock Options

How shall I be notified of a stock options trade execution?

Once your order is executed, the order status will be updated in the Position Status tab in the trading platform. We will send out a daily statement by post to you in the morning of the next trade day after the trade execution.

Note: All of your trading and position will be automatically updated on real time basis.

Last Update: 2016-07-08

Futures

How shall I be notified of a trade execution “Futures Trader Pro”?

Once your order is executed, the order status will be updated in the 'Order Book' on our trading system. You will also receive a daily statement by mail/email after your trade is executed.Note: Your trading and portfolio information will be automatically updated on real-time basis.

Last Update: 2016-07-08

Can I choose to receive the daily statement by post with “Futures Trader Pro”?

Yes, you can simply click on "My Account" inside the trade system and submit the “Change of Personal Information form” to customize your preference. The handling fee will be charged on a monthly basis.

Charges
Daily StatementHK$5 per statement
Monthly StatementFree per statement

If you choose to receive your statements by post, you cannot view your statements in the trade system.

Last Update: 2016-07-08

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